ITW Construction Service & Parts Repair Center Information
We provide factory direct service for most Paslode and Duo-Fast tools.
We have a HUGE inventory of genuine Paslode and Duo-Fast repair parts. We offer FREE return shipping on all tools cleaned or repaired (additional shipping charges apply for Alaska and Hawaii).
- Quick turnaround of most repairs.
- A FREE shot count is provided with service on newer cordless tools.
- 30 day guarantee on ALL service and repair work.
We also Offer Factory Direct Fully Refurbished Tools
Helpful Hint: To avoid unnecessary repairs, prior to sending in your tool, check the expiration date on the fuel cell or call our technical support department at 800-222-6990 for FREE trouble shooting assistance.
Terms & Conditions of Service
Be sure to print your order confirmation and include a copy in the box with your tool, and state as specific as possible any problems you are having with the tool(s).
- ITW Construction Service & Parts
- Attention Repair Department
- 13825 W. Business Center Drive
- Lake Forest, IL 60045
- We can only return tools with the factory specified safety features installed and in operational order. Any missing safety features willt be installed on tools before return shipment. You will be charged for the installation of missing safety features so please make certain they are installed before shipping us the tool(s).
- Provide at least one strip of fasteners if the tool is having a nail related problem.
- Include the battery with Cordless nailers.
- DO NOT ship fuel cells with Cordless nailers. Fuel cells for Cordless nailers require special handling for shipment.
- Pack tools securely using bubble wrap, Styrofoam packing, etc. ITW Construction Service & Parts is not responsible for damage incurred during shipping. Tools may be shipped UPS, Fed Ex, Parcel Post or whichever system is convenient for you.
If the tool is received in a condition that requires parts and repair service over the amount of the selected service fee of $85.00 or $110.00, dependent upon tool received, an estimate will be provided prior to making any repairs. If you decline to have the tool repaired, the service fee of $85.00 or $110.00 covering diagnostic time and shipping will NOT be refunded and the tool will be returned to you. In the event you choose not to have the tool repaired, you may elect to have the service fee applied towards the purchase price of a refurbished tool of the same or similar model. If you elect this option, the purchase of the refurbished tool must be made within 48 hours of declining tool service. If you elect to purchase a refurbished tool, your original tool becomes property of ITW Construction Service & Parts.